DIY reputation management
View all posts by Paul Anthony
I’m a bit of a obsessive compulsive Ego-searcher. In fact I put together a wee tool a while back for combining some searches around the blogosphere, and spitting out an RSS feed for it. Knowing when someone has done you the favour of linking to you or when someone is talking about your product or service is something that is becoming more and more important in marketing.
Online reputation management is a space online that at the minute is hot and is heating up. With some many alternative methods of communicating online, with forums, blogs and online chat, chances are that your company will be finding it hard to tap into who is saying what and when. In fact major brands such as Microsoft, Dell and Panasonic have turned to professional companies such as Visible Technologies to monitor their brands online - and take appropriate action, should feedback be negative.
Should certain results in the SERP’s be overly negative, search engine optimisation has been employed to push negative results down and replace them with positive ones. If an opinion has been formed on social media, a contradicting opinion will be pushed alongside it.
Unfortunately for the most of us - professional reputation management is out of our budgets.
So how can the rest of us keep an eye on our own reputations online?
Ego-Searches
I’ve already mentioned that you can do this on Twitter for marketing purposes. So what better way to keep an eye on a brand?
Meme tracking Services
Google have recently launched a new version of their Blog Search - with built in meme tracking. Deep down in the documentation for Google Blog Search over here - we can use the blogurl: operator to search specifically for your blog, and this will give you a blog search which you can subscribe to via RSS or email.
http://blogsearch.google.com/blogsearch_feeds?hl=en&q=webdistortion&ie=utf-8&num=10&output=rss
The above URL will allow me to track the term “webdistortion” across the blogosphere.
Mashable has a good list of alternative MemeTrackers over here.
Personally I like to try and keep an eye on when I’ve been bookmarked - either socially or otherwise. Whilst it is easy to find out when I’ve been bookmarked via del.icio.us. (Yes I’ve got another RSS feed for that). See the RSS icon in the bottom left of the screenshot below. Many of the major social bookmarking sites offer the option to subscribe to particular searches via RSS.

So how on earth can I determine when I’ve been bookmarked via the browser? Well, its a relatively unknown fact that when a site gets bookmarked in either firefox or Internet Explorer - a request goes through for a file called FavIcon.ico - so what I’ve done is written a mod rewrite rule to catch this file request - and
Options +FollowSymLinks
RewriteEngine On
RewriteRule .*favicon.ico /logrequest.php [passthrough]
Now - you could of course log this request in a text file, send yourself an email, or log IP_addresses to a database and generate an RSS feed for yourself from the data. It’s all up to you. It’s just one more way of knowing that you are loved, or the reason someone bookmarked you.






Oct 21st 2008
Professional reputation management can definitely cost a pretty penny, which is why we started a buzz marketing company that makes reputation management much more attainable for small businesses.
It’s so important that companies get involved in online conversations about their company and industry, so we help companies that don’t have the time or knowledge to do it for themselves. We will also be releasing a consumer version of our software that will allow companies to self serve and it will also be more cost efficient for companies that can’t afford the full service.
Cari
Buzz.io
Oct 22nd 2008
Hey Paul, I know what you mean about tracking on a budget. As a small company (chelpixie.com) I always watched what I was spending and directed my money toward valuable services.
I took a job with a blogger relationship management software company, Vibemetrix. I have to say using our product is so much easier than mashing it together with Google search, documents and more.
Being able to search, filter, comment and track comments all in one place plus print reports to see how well my outreach has gone is a huge time saver.
If you want to try it out, Vibemetrix has a full access 14 day free trial! If you or any readers have any questions, you can reach me chel [at] vibemetrix [dot] com.